Support Center

Troubleshooting 🛠️

Styling issues (hidden text, wrong colours, etc) 

Styling issues are uncommon but can result when styles on your own site conflict with bot styles.

You can fix these by using some custom CSS on your site. 

Below are the most common issues. For larger issues, such as those that occur on Shopify, see this dedicated help article with styles for Shopify (may also work on other platforms).

Here is how the code snippet would look like for installation:

Copyable HTML Code 

<style>
div.talktext p {
    color: black !important;
}
</style>

Common issues and the relevant CSS is below:

The text on the Call to Action “speech bubble” pop out is white/hidden, meaning you can’t see it

You can insert this as custom CSS on your site to fix it:

Copyable HTML Code 

<style>
div.talktext p {
    color: black !important;
}
</style>
The area behind the “Powered By” branding/custom logo is grey, black or the wrong color.

You can insert this as custom CSS on your site to fix it:

Copyable HTML Code 

<style>
#poweredBy {

background-color: white !important;

}
</style>
Chat links wrong color:

You can insert this as custom CSS on your site to fix it:

Copyable HTML Code 

<style>
.chatLink {

color: blue !important;

}
</style>
Button links wrong color:

You can insert this as custom CSS on your site to fix it:

Copyable HTML Code 

<style>
.sc-suggestions-element {

color: blue !important;

}
</style>
Font size needs changing:

You can insert this as custom CSS on your site to fix it:

Copyable HTML Code 

<style>
.sc-message--text-content {

font-size: 18px !important;

}
</style>