Integrations ⚡

If you’re having any issues with the Google Sheets integration, here are the most common reasons for NOT seeing data in Sheets:

Make sure you’re using a flow-based bot. Integrations do not work in the standalone AI Mode. Remember, you can now create AI bots in the flow builder.

Data is passed to integrations when either an email block is hit, a “Save Data” block is hit, or when an “AI Block” is present and the timer for the AI block is hit (you configure the timer in the AI Blocks settings), so be sure one of those scenarios applies. If you’re not using an AI block, consider testing with a Save Data block inserted at the point you wish to push data.

You can verify your integrations are working by seeing if the email notification feature works. Enter an email address in the ‘email notifications’ field in bot settings. Data will be emailed at the same time as any other integration data is sent, so this is an easy way to debug where the issue lies. Worth noting, sometimes custom domains block Mailgun, our notification mail partner, so try testing with a Gmail address or similar if you don’t see notifications with a custom domain.

If you determine the issue lies with Sheets itself, then there’s an issue in the setup. Rewatch the video above closely. Every step must be completed correctly.

The most common issues in the setup are with incorrect permissions being setup so pay close attention to that part. Also, triple check the sheet URL you place in the Google Sheet ID section is the correct one.

If all else fails, try to create a fresh integration with a NEW simple test bot (just collect something like name, email, and then save data) with a NEW Google Sheet, following the steps above again, to see if there is some unusual issue with a particular sheet or bot.