Troubleshooting 🛠️

This article contains general troubleshooting for issues that arise when using the flow builder (the chat flow editor).

First, you should use a modern, up to date browser such as Google Chrome — this is our recommended browser. Using a modern, up to date browser will fix a lot of issues.

Secondly, simply trying a different browser can fix a lot of issues… which often arise due to a local cache issue.

If your issue is that you’re finding it hard to navigate around a particularly large and complex flow, you can try zooming out in your browser using the “View” toolbar in your browser and then “Zoom Out” several times. Whilst we don’t have a native zoom in/out feature for the flow builder, your browsers own function can be useful for this in the meantime.

We are already working on an improved flowbuilder that makes navigating around larger flows easier.

That said, we highly recommend you keep flows as simple as possible, and use AI blocks to do heavy lifting in your flows. Also make use of “Loop” blocks to avoid building large flows that use many of the same elements.

For other issues relating to specific functions, see our troubleshooting section of the help desk.

And for a general guide on using the flow builder correctly, see our getting started video here. 

Our getting started video shows how to use all of the common block types, and is a must watch to understand how the flow builder and the different blocks work.