Support Center
The best way to modify the bot to respond with shorter outputs is within the “prompt” (Business Context/training data) itself. Try ending your prompt in the Business Context section with this:
“Important note: keep your responses short and no longer than 250 characters”
How well it follows the advice depends on the model. By default we use GPT 4o mini.
The “reply length” limit within the AI Mode block is more for limiting token/AI credit usage and can also be set as a "hard limit".
For example if we prompted the ai to respond with anwsers no longer than 225 characters we would then set a hard ai limit to 250 so the AI has some room to fully finish a sentance.